FAQ
Q: How do I place an order on your website?
A: To place an order, simply browse through our products, select the items you like, choose your size, and add them to your cart. Once you are ready to checkout, follow the prompts to enter your shipping information, choose your payment method, and confirm your order.
Q: Can I cancel or modify my order after placing it?
A: Orders can be modified or canceled within 1 hour of placement. Please contact our customer service immediately to assist you with any changes.
Q: What shipping methods are available?
A: We offer standard, expedited, and overnight shipping options. Shipping costs and delivery times vary based on the method you choose and your location.
Q: How do I track my order?
A: Once your order is shipped, you will receive a tracking number via email. You can use this number on our website to track the status of your delivery.
Q: What is your return policy?
A: We accept returns within 30 days of purchase for a full refund, provided the items are unworn, undamaged, and have original tags attached.
Q: How do I return an item?
A: To return an item, please use the return label included in your package and follow the instructions on our website to initiate the return process.
Q: How do I choose the right size?
A: Check our detailed sizing guide available on each product page. It includes measurements and fit suggestions to help you select the correct size.
Q: What if an item doesn't fit?
A: You can return the item following our return policy guidelines, and choose a different size or get a refund.
Q: How should I care for my clothing items?
A: Care instructions are provided on the label of each item. Generally, it is recommended to wash in cold water, avoid bleach, and tumble dry low.
Q: What payment methods do you accept?
A: We accept various payment methods including credit cards, PayPal, and other digital wallets.
Q: How do I create an account?
A: You can create an account by clicking on the 'Sign Up' button on our homepage and entering the required information.
Promotions and Discounts
Q: How can I find out about promotions and discounts?
A: Subscribe to our newsletter and follow us on social media to get updates on special offers and discounts.
